When and Where You Need Us

For business networks located anywhere in the state of Illinois, PCS's Microsoft and Cisco certified technical team members can provide phone help and remote troubleshooting to solve your network issues fast and affordably. PCS has developed world-class skills, software tools and support databases to troubleshoot and fix IT problems without the cost and delays normally associated with onsite service dispatches.
If your Illinois small business is located beyond the larger metro areas such as Chicago, Aurora, Rockford, or Naperville, your local computer network support choices may be limited in technical capability, or unavailable during an emergency. This can result in a network environment that is unusable or causing efficiency loss due to technical issues continuing for too long. PCS’s staff of seasoned network consultants average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. This means you obtain not only the technical know how needed for the job, but a professional with demonstrated methods for applying that expertise to deliver cost effective network solutions.

Convenient Access to PCS's Team of certified Consultants
PCS's team of certified technicians and consultants is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of advanced server technologies. All PCS engineers have over 10 years of experience working with the Microsoft family of technologies.

Best Practices by Expert Consultants

Many organizations located far from areas with plentiful expert engineers resort to untrained or inexperienced local resources for critical IT support services. This can result in a system that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. PCS’s staff of certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a repeatable fashion.

Application Support Services

PCS's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, PCS can tailor fast, cost effective and complete IT solutions that fit the unique needs of your business. Areas of applications expertise available from PCS include laboratory, manufacturing and accounting support, Microsoft Office support and training, plus support and customized training for Microsoft Access, Microsoft Excel and Microsoft Word.

Immediate Help for Urgent Issues

With PCS’s remote support services, you can get immediate assistance for issues that are causing wasted productivity without the lengthy wait for an on-site service consultant. For day-to-day network administration tasks, PCS’s online support engineers can perform most jobs within minutes of a request, instead of forcing you to wait for hours or days.

Full Array of Security Help

PCS's certified security experts can help you perform comprehensive security audits, recover quickly from intrusions, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.

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Remote Network Administration

Remote access tools and technologies have improved to the point that there is rarely a need for on-site access to servers in order to provide effective support. With the addition of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by PCS consultants. Remote network administration services available from PCS include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.

PCS’s long experience in working remotely with hosted data center environments allows us to assist clients architect and implement flexible and reliable remote support solutions that simplify the job for both PCS and client support staff. 95% of our work is supported remotely.

Network Monitoring

PCS offers a selection of Network Support Packages based on the sophisticated monitoring capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies problems before they can disrupt your network.

Virus Protection via Managed Services

PCS has an affordable, complete solution to keep your corporate mail free of spam and viruses. We can recommend the right software that handles the security and management of corporate email by providing continually updated spam and virus filtering, email content filtering, and protection from email-based directory harvest and denial of service attacks. We also provide monitoring, reporting and content management tools plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.

MS SQL Server Services

Our consultants can offer small and medium size businesses expert Microsoft SQL Server help. Microsoft SQL Server is a complete, web-ready database and data analysis platform that opens the door to the speedy development of enterprise-class business programs that offer your business a competitive advantage. SQL Server provides core support for XML and can query across the Internet and outside the firewall. In addition to offering consulting, maintenance and troubleshooting services, PCS's SQL experts can help you get the most out of Microsoft SQL Server Reporting Services and Microsoft SQL Server Business Intelligence to enhance the business value of your information network. PCS can also help you upgrade from earlier versions of SQL Server to Microsoft SQL Server 2005.

Microsoft Windows Server
2000-2003 Specialists

The complexity and integration requirements of Microsoft Windows Servers requires an IT consulting firm with practical experience and broad familiarity with planning and building cohesive, end-to-end network technology solutions. The experience of Progent's Microsoft-certified consultants, which averages more than 10 years working with Microsoft technology, ensures you success deploying Windows Server 2003 and Windows Server 2000 to align closely with your strategic objectives. Progent’s IT services can assist you with planning, deploying, administering, and troubleshooting Windows Server solutions that maximize the productivity of your computer system. Progent’s consultants can assist you with Windows 2003 Server, Microsoft Windows 2000 Server, or Microsoft Windows NT Server so they efficiently support Windows XP and other clients.